Delivery Policy

All orders are shipped within 48 hours. Please allow 3-5 days for delivery.

Refund Policy

If you have any problems with your purchase or the product (such as damaged packaging, incorrect item, product no longer needed, etc.) you may call us within 14 days of receipt of product to receive a refund. Your request will be processed by our Customer Service team and refunds will be issued within 5-10 business days.

Cancellation Policy

If you would like to cancel your participation in the ZentraSlim Monthly Installments Program, you will need to contact our customer service department and explicitly make a cancellation request. Once our customer service department approves your request, we will cancel any future charges and/or shipments associated with your account. If you call or email us within 30 days of a purchase we are happy to refund your purchase in full for any reason.

Registration

Registration at ZentraSlim is not required. However, during checkout you will be required to provide contact information (such as name, email address, billing and shipping address). We use your information to send you an order confirmation and shipping notification for your order. As a returning customer you may also be eligible for any future promotions available for returning customers and/or repeat orders. is the sole owner of the information collected on ZentraSlim . collects personally identifiable information from our users during check out.

Orders

If you purchase a product from us, we request certain personally identifiable information from you on our order form. You must provide contact information (such as name, email, and shipping address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill orders. If we have trouble processing an order, we will use this information to contact you.

Disclaimer of Warranties

You indubitably understand and agree that your use of the site is at your sole risk and that the site is provided on an “as is” and “as available” basis. To the fullest extent permissible pursuant to applicable law, in regard to the site and all content thereon, ZentraSlim indubitably disclaim all warranties of any kind, including without limitation any warranty of merchantability, fitness for a particular purpose and non-infringement. All warranties for the products for sale on this site, whether express or implied, are solely the responsibility of the merchant, and not the manufacturer, and the merchant has assumed any and all warranty responsibility of the merchant with regard to such products, whether express or implied. By purchasing any product from this site, the consumer hereby agrees to release and hold harmless the manufacturer from any warranty on such product, whether express or implied. See the warranties included in the documentation along with the products for further details regarding warranties provided by the manufacturer of the product available on the site. The content on the site may contain inaccuracies and typographical errors. ZentraSlim does not make any warranty that the site will meet your requirements, or that the site will be uninterrupted, timely, secure, or error free, or that deficiencies in the site, if any, will be corrected. You understand and agree that any material and/or data downloaded or otherwise obtained through the site is at your own discretion and risk and that you are solely responsible for any damage to your computer system or loss of data that results from downloading such material and/or data. Some jurisdictions do not allow for the exclusion of implied warranties, so the above exclusions may not apply to you. Some items may come with a manufacturers warranty, which will vary from product to product.

Limitation of Liability

In no event, including without limitation, negligence, shall we, it’s parents, subsidiaries, affiliates, agents, officers, directors, employees or suppliers be liable to any entity for any indirect, special, exemplary, consequential or other damages (including, without limitation, any lost profits, business interuption, loss of information or programs or other data on your information handling system) that arise out of or otherwise are related to the use, or the inability to use, the content or the site or any linked website, the statements of any third party on the site, or unathorized access to the site, your transmissions, your account or your password, even if we expressly advised of the possibility of such damages. Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages so some of the above may not apply to you.

Indemnification

You agree to indemnify and hold us harmless, its parents, subsidiaries, affiliates, officers, directors, agents, employees, co-branders or other partners, and suppliers, from any claim, demand, action or damage, including reasonable attorney’s fees, made or incurred by any third party arising out of or related to your use of the Site, any Content you transmit via the Site, or your violation of the Terms.

Changes to the Terms

We reserve the right, in its sole discretion, to change, modify, add or remove any portion of the Terms in whole or in part, at any time. Changes in the Terms will be effective when notice of such change is posted on our homepage. Your continued use of the Site after any changes to the Terms are posted will be considered acceptance of those changes. You should periodically check the “Terms” link on our homepage to view the then current Terms. Changes to the Site we may, in its sole discretion, terminate, change, suspend or discontinue any aspect of the Site, temporarily or permanently, including the availability of any features of the Site or access to any parts of the Site, at any time without notice to you, and you agree that we shall not be liable therefore.

Termination

You agree that in our sole discretion and at any time without notice to you, may terminate your use of the Site, including without limitation, your customer account, and may remove or delete any Content on the Site or within your customer account, including data you have provided to us or transmitted through the Site. You further agree that we shall not be liable for any termination of your use of or access to the Site. In the event of any termination of the Terms, or your use of or access to the Site, you agree that the provisions regarding Intellectual Property Rights, Indemnification, Disclaimer of Warranties, Limitations of Liability, and General shall survive any such termination.

Storage of Content

You agree that we may establish, in its sole discretion and without prior notice to you, a Rushimum amount of storage space that it will maintain for Content transmitted through the Site, and you agree that we have no responsibility or liability for the deletion or failure to store any messages, communications or other Content transmitted through the Site.

Your Contact With Third Parties

Your dealings or communications through the Site with any party other than us are solely between you and that third party, and we do not make any representations or warranties with respect to any goods, services or information which may be obtained from such third parties and we shall not be liable therefore.

Links

The Site, or third parties on the Site, may provide links to other sites and/or resources over which we have no control, and we shall not be liable for the content, advertising, products or other materials available through such other sites or resources. No Reselling of Services on the Site You agree not to sell, resell, reproduce, duplicate, copy or use for any unauthorized purposes any portion of the Site, or use of or access to the Site.

International Users

This Site is controlled, operated and administered by us from our offices worldwide. We make no representation that materials or products on the Site are appropriate or suitable for use at any location worldwide. If you access this Site or purchase products from this Site, you are responsible for compliance with all local laws.

Choice of Law and Forum

The laws of the State in which we reside shall govern the Terms, without giving effect to its conflict of laws provisions. Any claim or controversy arising in any way out of or relating to the Terms shall be filed in a court of competent jurisdiction sitting in which we reside. Both parties consent to exclusive jurisdiction in that county.

Language

It is the express wish of the parties that the Terms and all related documents have been drawn up in English. General Except as explicitly stated otherwise, notice to us shall be given by postal certified mail and notice to you shall be given by an e-mail sent to the address you provided during the checkout process or through a general notice posted on our homepage. In addition, we may give you notice by certified mail to the postal address provided during the checkout process. Postal notice shall be deemed given 3 days after the date of mailing. E-mail notice shall be deemed given 24 hours after the e-mail is sent, unless the sending party is notified that the e-mail address is invalid.

Attorney’s Fees and Costs

You agree to pay reasonable attorney’s fees and costs incurred by us in any action or proceeding brought against us by you, (the consumer, user or customer), in the event that we prevail in such claim or action. The Terms constitutes the entire agreement between us and you with respect to your use of the Site. Any cause of action you may have with respect to the Site must be commenced within three (3) months after the claim or cause of action arises, notwithstanding any statutes of limitations to the contrary. If for any reason a court of competent jurisdiction finds any provision of the Terms or portion thereof, to be unenforceable, that provision shall be enforced to the Rushimum extent permissible so as to effect the intent of the parties as reflected by that provision, and the remainder of the Terms shall continue in full force and effect. Any failure by us to enforce or exercise any provision of the Terms or related right shall not constitute a waiver of that right or provision. The section titles used in the Terms are purely for convenience and carry with them no legal or contractual effect. In purchasing any product, and/or availing yourself of any information contained in this website, you agree that we our not liable for any loss or injury caused in whole or in part by either negligence or contingencies beyond its control, or for any reason. In no event will we, or the contributors of information to this web site, be liable to you or anyone for any decision made or action taken in the purchase and use of any product or reliance on information in this Web site, or for any consequential, special or similar damages, even if advised of the possibility of such damages.

This Privacy Policy (Policy) discloses the practices of the Company concerning personal information we obtain about you. By using company services, in any way,you are accepting the practices described in this Policy. This Policy notifies you of: (a) what personal information of yours is collected when you access our services and/or use the Services or purchase any product; (b) how the information is collected; (c) how the information is used and shared; (d) our efforts to maintain the security of Sensitive Information; and (e) other details concerning your personal information and our policies. This Policy does not apply to the practices of companies that we does not own or control, or to people that we do not employ or manage.

Agents

We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mail, removing repetitive information from member lists, analyzing data, providing marketing assistance, processing credit card payments, and providing member services. They have access to personal and Sensitive Information needed to perform their functions, but may not use it for other purposes.

Special Offers and Announcements

Active customers and former customers will occasionally receive information on products, services, special deals, and a newsletter.

Security

The Company takes every precaution to protect our users and members Sensitive Information, both online and offline. Your Sensitive Information is password-protected for your privacy and security. Sensitive Information is encrypted and is protected online with the best encryption software in the industry – SSL. Sensitive Information is also protected offline in our offices. Only employees who need the information to perform a specific job (for example, a billing clerk or member services representative) are granted access to Sensitive Information. Furthermore, all employees are kept up-to-date on our security practices and changes in those practices. Finally, the servers that we store Sensitive Information on are kept in a secure environment. If you have any questions about the security at our website, you can send an email to us using the online contact form.

Other Sites

The Company forwards users and members to other sites. Please be aware that the Company is not responsible for the business and privacy practices of these other sites. We encourage you to be aware of this when you leave our site and to read the legal notices and privacy policies of each and every website you visit.

Correction/Updating Personal Information

If a members personal information changes we will endeavor to provide a way to correct or update that members personal data provided to us. Visit our Customer Care section to update

Acceptance of these Terms

By visiting or subscribing to this Site, you agree to the practices described in this Privacy Policy. We may at any time revise or amend any of these terms and conditions. You are bound by any such revisions and should therefore periodically visit this page to review the then-current terms and conditions to which you are bound.

Notification of Changes

If we decide to change our Policy, we will post these changes on our Homepage or provide other notification of our revised Policy so our users and members are always aware of what information we collect, how we use it, and when we disclose it.

Children’s Online Privacy Protection

The Company serves general users of the World Wide Web. We do not knowingly collect information from children under the age of 13, nor do we share such information with third parties. Children under the age of 18 may use company services only with the involvement of a parent or guardian.

Information Collection and Use

Information collected by the Company is stored in a single, secure database, accessible only by the Company. The Company collects information from our paying customers or other persons who use, attempt to use, or purchase company products or the services at several different points and from different sources, all or some of which may apply to you.

• Registration

  When you sign up as a customer or potential customer, we ask for, and you are required to give, your name, address, zip code, telephone number, email address, credit card or checking account number, and credit card expiration date. Once you register as a customer with us, you are not anonymous to us.

• Cookies

  Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your Web browser.

• Log Files

  The Company automatically receives and records information on its server logs from your Web browser, including your IP address, cookie information, and the page you requested. We use IP addresses and cookies to analyze trends, administer the site, track members and users movements, and gather broad demographic information for aggregate use. IP addresses are not linked to your personal information.

• Information from Other Sources

  for reasons such as improving personalization of our Service (for example, providing better product recommendations or special offers that we think will interest you), we might receive information about you from other sources and add it to our account information. We also sometimes receive updated delivery and address information from our shippers or other sources so that we can correct our records and deliver your next purchase or communication more easily.

Use of Information

Information we collect is generally used for the following purposes:

1. To build features that will make the services available on our site easier to use. This includes faster search requests, better member support and timely notice of new services and special offers.

2. To improve our marketing and promotional efforts, to analyze site usage, improve our content and product offerings, and customize our sites content, layout, and services. These uses improve our Services and better tailor them to meet your needs.

3. To resolve disputes, troubleshoot problems and enforce our Terms and Conditions of Use. At times, we may look across multiple members or users to identify problems or resolve disputes, and in particular we may examine your information to identify members using multiple Member Ids or aliases.

4. Sharing of Information. We may use the personal information that you supply to us and we will bring selected retail opportunities to you via direct mail, email, online and telemarketing. The Company may sell or rent aggregated statistical information and user, member or former member specific information, including name, address, telephone number and payment information, to our marketing partners or other third-parties. If you want the Company to stop sharing information it has about you in the future, you may notify us of this fact by contacting the Company’s Member Services department.

We reserve the right to disclose personal information, including Sensitive Information, when we believe that such disclosure is appropriate to comply with the law or a request by a government official, to protect the rights or property of the Company, or to enforce our Terms and Conditions of Use. In the event that the Company or substantially all of its assets are acquired by a third party, member information and Sensitive Information may be some of the transferred assets.

Use of Data Collected

We use your personal, demographic and profile data to enhance your experience at our site and to enable us to present content we think you might be interested in. We use your contact information to send you information about our promotional material from our partners. We may also use your personal, demographic and profile data to improve our site, for statistical analysis, for marketing and promotional purposes, send SMS alerts or notification, and for editorial or feedback purposes for our advertisers. Information collected by us may be added to our databases and used for future telemarketing, SMS text-messaging, e-mails or postal mailings regarding site updates, new products and services, upcoming events, and/or status of orders placed online. By using this site, you agree that you may be contacted in any manner contemplated in this section even if your number is found on a do not call registry, in-house list or similar registry.

SMS Offering and Opt-out rights

By completing or submitting a registration form or partial registration form you are consenting to receive SMS, wireless or other mobile offering to your cell phone. You understand that your wireless carrier’s standard charges and rates apply to these messages. For SMS text messages, you may remove your information by replying “STOP”, “END”, or “QUIT” to the SMS text message you have received and we will remove your personal information within 10 days of receiving such request.

For assistance, you can reach our Customer Service team via:

Email Support: Available 24/7 at [email protected]

Toll-Free Phone Support: Available Monday to Friday, 9:00 AM to 5:00 PM (CET) at:

+1 (866) 986-8863

Returns Address: 23601 56th Ave W, Unit 3104, Mountlake Terrace, WA 98043

Cautions: Food supplements must not replace a varied diet. If you are taking prescribed medication, or have any medical conditions, please consult your doctor before taking food supplements. Do not exceed the recommended intake. Store below 25°C in a dry place, out of sight and reach of children.

Vegetarian/Vegan Status: Suitable for vegetarians